Repair Process


 STEP 1: Please download the RMA Form below and Send in with your repair to our office at:

STEP 2: B&L Biotech, Inc. ATTN: REPAIRS 3959 Pender Drive Suite 350 Fairfax, VA 22030

OPTIONAL: If you would like to get a return label for your units to be sent to our office, please know that the shipping cost will be added to your repair costs. If you agree, please send an email to stating "I agree to the prepaid label costs and please send me a label. The return address is (your address)". Please include the items you will be sending in the email so we can determine the weight of the package.

STEP 3: Once we receive your repair, our repair team will take a look at the device. Then one of our representatives will be contacting you with a repair evaluation

STEP 4: You Approve or Decline the Repair

STEP 5: We will process your repair and ship it back to you !

If you need loaner during repair please download loaner contract below and email it to us at

Loaner contract