Return / Refund
B&L Biotech USA, Inc. Return Policy:
Within 30 days of purchase: Unopened items in its original packaging are 100% refundable (excluding shipping charges). Opened but not used Alpha II, Beta units and microsurgery kits are refundable with a 15% restocking fee. Slightly to moderately used Alpha II and Beta units are strictly not refundable.
After 30 days/ within 45 days of purchase: Unopened items in its original packaging can only be exchanged/ given store credit (excluding shipping charges). Alpha II & Beta units and microsurgery kits cannot be exchanged/ refunded.
**Opened ultrasonic tips, gutta percha, Alpha II pluggers & Beta needles cannot be exchanged or refunded, regardless of the purchase date.
Within 30 days of purchase: Unopened items in its original packaging are 100% refundable (excluding shipping charges). Opened but not used Alpha II, Beta units and microsurgery kits are refundable with a 15% restocking fee. Slightly to moderately used Alpha II and Beta units are strictly not refundable.
After 30 days/ within 45 days of purchase: Unopened items in its original packaging can only be exchanged/ given store credit (excluding shipping charges). Alpha II & Beta units and microsurgery kits cannot be exchanged/ refunded.
**Opened ultrasonic tips, gutta percha, Alpha II pluggers & Beta needles cannot be exchanged or refunded, regardless of the purchase date.